Escalation Department

SW24
Member

I would like someone to contact me regarding a formal complaint. I have been a loyal customer with Verizion for years and the level of customer service I received on 10/15/19 was not satisfactory. I would like for someone to give me a call or instruct me on how this can be resolved. The people I spoke with does not represent Verizon well. 

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Re: Escalation Department

Community Manager
Community Manager

We appreciate your long-time loyalty, SW24.We always strive to deliver top-notch service, so I'm troubled to learn we fell short of our goal. I'm here to help. May I ask what happened? Please check your private messages for additional details.

TracyB_VZW

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Re: Escalation Department

joemcmanigal
Member

I'm having the same issue. I've been on the hold and one the phone for 20 hours over the last few months. I've spoke with many people and noone has taken ownership or followed throught with following up.

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Re: Escalation Department

Community Manager
Community Manager

joemcmanigal, 

We value your feedback as our customer, and we regret seeing you have taken so much time on hold with us over the last few months. We would love to make sure your concerns get addressed once and for all. We will send a Private Message to gather more details as this is a community forum where customers can interact with one another. 

 

TamaraH_VZW

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