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Did not get the promotion I was promised!

70sixpkrt
Member

I received an offer under My Offers about $400 off a new Iphone X. I went to the store and upgraded 2 phones under this offer. A month later I upgrade 2 more phones on the same offer.  2 months later I get a really expensive bill. I called Verizon and they said the first 2 phones I upgraded, I am not getting the promotional offer but the 2nd two got the offer. I called Verizon and spoke to the Loyalty Team. They basically said  oh well on the first two phones and did not care.They said there is no way to find any history for any offers. False advertisement. I've been a customer for over 20 yrs. 

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Re: Did not get the promotion I was promised!

70sixpkrt
Member

I can not edit my post. I have been dealing with this for the last 2 months. Last month, 1 person I talked to said he found the offer and will fix it. Phone conversation was recorded by Verizon. I talked to somebody from Verizon today about it and they don't see the conversation on my account and won't do anything about it. Basically just argued with me. 

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Re: Did not get the promotion I was promised!

boringusername
Sr. Member

I doubt they let you have to the same offer on 4 phones let alone a month apart.

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Re: Did not get the promotion I was promised!

mama23dogs
Sr. Leader

When you pull the trigger on these offers, that’s it.  Like a single use coupon.  I just find it odd it applied to the second 2 phones.   There is always a catch.   

As for you feeling hard done by, you got 2 phone’s at almost half price.  $800 total off.  You got 2 other phones at fair retail price.   It’s a bit hard to see this as tragic when most people pay full price every single time.

 

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Re: Did not get the promotion I was promised!

70sixpkrt
Member

The first 2 phones was an offer under My Offers on my account. The other 2 phones was a Black Friday Offer which was the exact same offer as previously. The offers under My Offers are basically account specific. 2 different promotions but are the same. 

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Re: Did not get the promotion I was promised!

Community Manager
Community Manager

70sixpkrt, Our goal is to make sure you receive any promotional offers available to you. We're sorry to hear that you're having a difficult time in getting this resolved; we're here to help. Did you order all four phones from your My Verizon application?

 

TrinetteW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Did not get the promotion I was promised!

70sixpkrt
Member

For the first 2 phones, I went into the store and showed the worker, on my phone, the offer under My Offers and she sold me the phones there. She said I would be getting the Promotional Offer from My Offers. The two other phones I did receive the Black Friday Offer in the store.  I am currently receiving promotional offer on these 2 phones. I'ts the first two phones that I'm not receiving the offer. 

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Re: Did not get the promotion I was promised!

70sixpkrt
Member

You sent me a private message. How do I view it and respond to it? Found it.

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