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I have had an Iphone X (current IOS: 13.3.1) for a couple of years. I have had the same phone number with Verizon for well over a decade. I have a number of sites (brokerages, banks, ISP, ADT) that use the two-step verification where a text with a (usually) six digit code is sent to my phone. after sign-in. However, recently and for no observable reason, my phone has stopped receiving all such texts. I have to tap the alternative (send e-mail) to receive the code, which works fine. One site sent a voice message with the code as an alternative, so it's not that their number was somehow blocked by my phone. Also, I receive all normal texts. It's just the two-step ones I'm not receiving. And as far as I know it's all the sites that use two-step verification.
I've checked my settings and don't see anything out of the ordinary. I have had the "IMessage-send and receive" button checked, with my Verizon number, since I bought the phone.
I went onto an Apple support site, which said it's a Verizon problem. I went to my local Verizon store, which said, no, it's an Apple problem. I went back on the Apple site which said, no, really, it's a Verizon problem, that I'm not receiving SMS messages. (I don't know much about this stuff, so I don't really know what means except it's different from MMS.)
I've searched this site, and see a number of past postings on failure to receive two-step verification texts, but they seem usually to involve new phones and/or new phone numbers.
Any help appreciated.
We are here to help, we don't want you missing out on important texts. Do you have Call Filter enabled by chance?BrittanyC_VZW
No.
Brittany,
Is that it? No further effort by vzw customer support to address my issue?
Gullyfoyle You are currently in the community forum which is usually monitored by your peers. I would be happy to help you. What error message are you receiving? At what point do you run into this problem? Have you ever been able to use it? DoloresK_VZW
Did you ever get a reply?