Calls dropping immediately

ajurban
Member

I got the XR back around November or December.  I have been having trouble with dropping calls when I make or receive calls.  I ended up resetting network settings and the problem persisted.  I went to the place where I got my phone from and then they replaced the SIM card.  Problem persisted and got a replacement phone in February.  This past Thursday (14 March) it happened again and today (16 March).  I took it to the store to begin the same troubleshooting process.  Not impressed with this persisitent problem.  When I went to the store today (16 March) the staff said that there have been three people in the past day that came in with the same problem.  If Verizon cannot own up to their end of the contract can I terminate and switch to AT & T without suffering early termination fees?  Is this a Verizon problem or Apple OS problem?

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Re: Calls dropping immediately

Community Manager
Community Manager

@ajurban

 

The iPhone XR is a great phone, and I'm sorry to hear you're having issues with calls, but there's quite a bit more to find out on this to make sure your phone is working correctly. How often does this happen? Is it always in the same or similar location? Are you connected to Wi-Fi when your calls have these issues? We obviously wouldn't want to see you go, but our stores are not the only place to go for troubleshooting - it's ideal to contact us when the problem is happening, instead of afterwards, so that we can get the most-accurate information to help you.

 

RussellM_VZW

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Re: Calls dropping immediately

ajurban
Member

It happens mainly when I am on wi-fi because I work from home.  It happens in the same location.  Back in December and January it would happen about twice a week.  Since getting the replacement in mid-February it has not happened until this past week.  I've been with Verizon since I got a cell phone because you had the best coverage and that was in the days of roaming charges.  Now that AT & T is in my area, I am seriously tempted to switch if I were to get another replacement and the issue persists.  What does it mean that it's ideal to contact you when the problem is happening?  Isn't that what I am doing by going to the store (20 minute drive one way) and then taking time to post this on-line?

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Re: Calls dropping immediately

Community Manager
Community Manager

Ajurban, we appreciate the additional details. If you're not having any coverage issues at the store, there isn't a way for them to truly troubleshoot the issue. As a fellow consumer, I understand the importance of having value in the services you pay for. We appreciate your loyalty with us and do not want to lose you as a treasured customer. We're not giving up on finding a resolution. Are you utilizing Wi-Fi calling? Is there anyone else on the account that is experiencing the same issue? Are you able to verify that your iPhone has the latest software update? Settings > General > Software Update.

MelissaP_VZW

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