mscno20, I am sorry to hear that the back of your phone shattered. I am sure that is very frustrating, especially when something like that happens so fast. The good news is, if you have Total Mobile Protection insurance coverage, this does cover damage such as this. You would need to file a claim with Asurion either through phoneclaim.com or by calling directly at 888-881-2622. Please see the link for more information.