The sales person pushed big on the $200 rebate and it was a deciding factor for me and I bought an unlimited plan and he assured me that it was qualifying but of course, in checking my rebate status my unlimited plan isn't unlimited "enough" and is denied. When a sales associate blatantly LIES to a customer, there should be accountability. I called the store and the manager was of course new and felt like it wasn't her responsibility. The employee no longer worked there, he was probably a 90 day temp which makes it REAL convenient to lay the blame on him because he is gone... almost like it was designed that way. It is real easy to pay someone on the phone to apologize 100 times a day at ten bucks an hour while they keep my $200. Where is the accountability from Verizon?
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