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Why was I told my iPhone SE's would no longer work at the end of the year and sold "free" 6s's which I really don't like?

The whole process of switcing back has been a nightmare, now it looks like I was lied to and my SE's are gone, not to mention SO many other issues.  Can someone explain about the SE's?

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Re: Why was I told my iPhone SE's would no longer work at the end of the year and sold "free" 6s's which I really don't like?

Expert

The iPhone 5 SE doesn't support VoLTE. 

 

https://9to5mac.com/2018/07/18/verizon-blocking-older-iphone-activations/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why was I told my iPhone SE's would no longer work at the end of the year and sold "free" 6s's which I really don't like?

Expert

https://www.verizonwireless.com/support/knowledge-base-206700/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why was I told my iPhone SE's would no longer work at the end of the year and sold "free" 6s's which I really don't like?

Expert

https://www.verizonwireless.com/support/knowledge-base-218813/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why was I told my iPhone SE's would no longer work at the end of the year and sold "free" 6s's which I really don't like?

I read the articles prior to posting.   The SE is not mentioned, only the 5.  I also did some other reading .  Here is the info on LTE / VoLTE the  SE and the 6s from Apple's website.   Please explain.

 

 

  • iPhone SE
  •  
  • Model A1662*
    • LTE (Bands 1, 2, 3, 4, 5, 8, 12, 13, 17, 18, 19, 20, 25, 26, 29)
    • CDMA EV‑DO Rev. A  (800, 1700/2100, 1900, 2100 MHz)
    • UMTS/HSPA+/DC‑HSDPA (850, 900, 1700/2100, 1900, 2100 MHz)
    • GSM/EDGE (850, 900, 1800, 1900 MHz)
  • Model A1723*
    • LTE (Bands 1, 2, 3, 4, 5, 7, 8, 12, 17, 18, 19, 20, 25, 26, 28)
    • TD‑LTE (Bands 38, 39, 40, 41)
    • TD‑SCDMA 1900 (F), 2000 (A)
    • CDMA EV‑DO Rev. A (800, 1700/2100, 1900, 2100 MHz)
    • UMTS/HSPA+/DC‑HSDPA (850, 900, 1700/2100, 1900, 2100 MHz)
    • GSM/EDGE (850, 900, 1800, 1900 MHz)
  • All models
    • 802.11ac Wi‑Fi
    • Bluetooth 4.2 wireless technology
    • NFC

Location

  • Assisted GPS and GLONASS
  • Digital compass
  • Wi‑Fi
  • Cellular
  • iBeacon microlocation

Video Calling3

  • FaceTime video calling over Wi‑Fi or cellular

Audio Calling3

  • FaceTime audio
  • Voice over LTE (VoLTE)4
  • Wi‑Fi calling4
 
 
 
****************************************************************************************************************
 
iPhone 6s
 
 
  • Model A1633*
    LTE (Bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 18, 19, 20, 25, 26, 27, 28, 29, 30)
    TD-LTE (Bands 38, 39, 40, 41)
    TD-SCDMA 1900 (F), 2000 (A)
    UMTS/HSPA+/DC-HSDPA (850, 900, 1700/2100, 1900, 2100 MHz)
    CDMA EV-DO Rev. A (800, 1700/2100, 1900, 2100 MHz)
    GSM/EDGE (850, 900, 1800, 1900 MHz)
  • Model A1688*
    LTE (Bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 18, 19, 20, 25, 26, 27, 28, 29)
    TD-LTE (Bands 38, 39, 40, 41)
    TD-SCDMA 1900 (F), 2000 (A)
    CDMA EV-DO Rev. A (800, 1700/2100, 1900, 2100 MHz)
    UMTS/HSPA+/DC-HSDPA (850, 900, 1700/2100, 1900, 2100 MHz)
    GSM/EDGE (850, 900, 1800, 1900 MHz)
  • All models
    802.11ac Wi‑Fi with MIMO
    Bluetooth 4.2 wireless technology
    NFC

Location

  • Assisted GPS, GLONASS, Galileo, and QZSS
  • Digital compass
  • Wi‑Fi
  • Cellular
  • iBeacon microlocation

Video Calling3

  • FaceTime video calling over Wi‑Fi or cellular

Audio Calling3

  • FaceTime audio
  • Voice over LTE (VoLTE)4
  • Wi‑Fi calling4

 

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Re: Why was I told my iPhone SE's would no longer work at the end of the year and sold "free" 6s's which I really don't like?

Someone I know bought a new SE at an Apple store the week after I traded mine in (she previously had an iPhone 5) and is a direct Verizon customer.  They told her nothing about the changeover and her new SE is curretly being used on Verizon.     

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Re: Why was I told my iPhone SE's would no longer work at the end of the year and sold "free" 6s's

Community Manager
Community Manager

It worries us to hear you're not happy with your iPhone 6S, and that you were provided information regarding your iPhone SE not functioning on our network. It is our priority you have a device you're happy with, and that the correct information is provided in relation to your ability to use devices. Rest assured we will do everything to help. We have some questions to better assist. Where did you receive this information about the iPhone SE? You mentioned you're experiencing multiple issues. Could you please tell us what these issues are? 

DavidR_VZW

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Re: Why was I told my iPhone SE's would no longer work at the end of the year and sold "free" 6s's

On Friday, May 31st I went into my local VZ Corporate store with 2 SE's - a 32 and a 64, both refurbed and in perfect condition.  The 32 was showing VZ compatible to switch back (after a few weeks of poor service on a competitors service), but the 64 was showing it wasn't compatible although the IMEI was showing it as fully unlocked.   I was told by the store that the SE's were no longer going to be supported at the end of the year (and I have been told by more than one phone rep the same about "old phones").  I was promised money back for switching and "free" i6s phones by staying back with VZ for 2 years.  I was there 3.5 hours getting my phones and still brought them home and set them up myself.  

On Monday, I took the phones back to the store to return them and cancel my service due to service and billing issues (the $ amount I was told I would receive was wrong, plus other issues).  I was given new SIM cards and told that if they didn't resolve the service issue, the device would need to be exchanged. The following week I took the still problematic phone back to the store with a few dozen screen shots showing "no service" on my main line and at least one or two bars and my second line positioned right beside the first phone.  I had to threaten to call the AG when the rep finally agreed to exchange my phone.  Only he wouldn't give me one from their stock, he told me they had to send me out one and I had to go through the return process like I did when I traded in my SEs (even though the phone had come from the store.) 

Then I found out that I was sent a refurbished phone.  Not a new one like I am contracted for, have spent an INSANE amount of time getting billing issues fixed (thankfully all but one person on 611 customer care has been wonderful (if I can keep them on the line - due to dropped calls...) I had better service with my OLD 4ses so I finally figured out if I disable LTE voice, I have better service here at the house.

The last rep sent me out another refurb (due to home button issues), but told me since the store sent me refurb, that it had to be replaced with a refurb.  Since the phone is a refurb, an Apple Care warranty is an additional $129.  (The battery life / health on this one is already down to 84% vs new.)  She also sent me a network extender which I won't be able to use, but had already shipped when I watched the on-line video.  (I am in a care giving situation and don't have the needed access.)  So the defective refurb and the network extender are going back tomorrow evening because I am tied up all day tomorrow.  I have REALLY busy days between work and care giving, but have had to spend HOURS and HOURS getting things corrected. 

Now I have been looking into why I have the oversized (for me) i6s' when a woman at work bought and activated her SE a week after I exchanged my (for pennies on the $ and then they tried to take part of that back since the rep listed them both as 32's).  Apple said nothing to her about the SE's not working with VZ and her phone is direct VZ.  I told her what I keep getting told and that maybe she should return it and her son (a tech investor) laughed at me.  I am not a tech person, but I'm not figuring out why the SE wouldn't be supported at the end of the year.  It is an old (i5) small case (which is what I wanted), but the specs seem to show that it will support the 5g (LTE / voLTE).  

So what is really going on here?

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Re: Why was I told my iPhone SE's would no longer work at the end of the year and sold "free" 6s's

Sr. Member

What's going on is ignorance. The SE is more or less a shrunken 6S. While the 5 is no longer being supported, the SE is NOT a 5. An actual 5 series would give an error trying to activate saying it's no longer compatible, the SE would not.

 

I'm an Android user and it's shocking Verizon reps are being this awful at providing information. 

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Re: Why was I told my iPhone SE's would no longer work at the end of the year and sold "free" 6s's

Member

I'm interested in this topic, I really want to get an iphone se due to the small size. It appears best buy is still selling them online. I was also just told today by a Verizon rep that they could no longer active an iphone se. I wonder, what is really going on here? My guess is they are trying to nudge us to purchase a newer phone. 

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