Locked out after update

Mamajoy1
Member

After recent update I got locked out of my phone- it doesn't accept my pin. Tried soft and hard reset.

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Re: Locked out after update

Community Manager
Community Manager

We're sorry to hear you've been locked out of your phone, Mamjoy1. Let's take a closer look into this and figure out what's going on. Did you have a lock code on the device before the update? Did you ever set up a security code in your settings?

 

DanielleR_VZW

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Re: Locked out after update

bearone21
Leader

unfortunately it's been recommended to remove lock screen security before doing an update.

you're looking at a master reset.

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