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No Service, have to reset network settings
NewUser7
Enthusiast - Level 1
‎11-05-2020 12:15 PM

I just joined Verizon from another carrier a few weeks ago and got a new iPhone 12 Pro. Every other day, my phone will lose Verizon service (it says No Service). I have to go into settings and hit Reset Network Settings. After I do this and it restarts, I'll get cell service back with three to four bars of signal. Then it will work fine for a day until the signal "disappears" and I'll have to reset again. Every time I reset network settings, I also lose all my saved wifi connections. Is there a way to keep connected to Verizon without having to do this every two days?

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Re: No Service, have to reset network settings
vzw_customer_support
Customer Service Rep
‎11-05-2020 12:21 PM

We're so happy that you joined us! We definitely want you to have the best experience with your device. I'm so sorry to hear about what's going on. Tell me, is there any pattern with this (always when in a specific area, for example)? If you power off and on without resetting the network settings, do you have the same results? Is this happening now? Please clarify, thanks.

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Re: No Service, have to reset network settings
NewUser7
Enthusiast - Level 1
‎11-05-2020 12:25 PM

This is not happening now, but I just reset today. I will try powering off and on next time this happens. I'm usually at home, but it's happened while I am out as well, though I might not notice I lost the signal until an hour or two later. When I'm out and I reset my settings after getting No Service, it will usually come back with four bars of 5G (only get LTE at my house).

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Re: No Service, have to reset network settings
vzw_customer_support
Customer Service Rep
‎11-05-2020 12:34 PM

I appreciate those details, thanks. We would definitely like to troubleshoot this when it's happening. In addition, one thing you can do is make sure the software is updated. Please review this link and update the software, if you see an available update: http://spr.ly/6601HBRsZ Please keep us posted, thank you.

 

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Re: No Service, have to reset network settings
chizl
Newbie
‎11-05-2020 03:15 PM

I can connect to LTE but not 5G on my Iphone 12 pro. I have the play more plan. Some Rep at Verizon told me there's supposedly an update coming for the 2020 model of the iphone that will allowed us to connect. I'm so confused I thought it was already up and running. Could it be my sim that was included on the phone that was not coded correctly. 

 

5 G is check for on ,  but the status bar still says LTE . 

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Re: No Service, have to reset network settings
vzw_customer_support
Customer Service Rep
‎11-07-2020 03:22 PM

Sorry to hear about the issues with getting 5G service on that iPhone 12 Pro, chizl. We definitely want to help figure this out. Have our checked out our 5G coverage map to make sure that you are within a 5G Nationwide or 5G UW service area? If not, here's where to check: https://www.verizon.com/coverage-map/ We are working aggressively to roll out 5G Nationwide and 5G UW throughout the U.S. but this service is not available everywhere yet. Has 5G service worked at all on your iPhone 12 Pro since you got it? 

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Re: No Service, have to reset network settings
9wood
Specialist - Level 2
‎11-07-2020 05:43 PM

I get same thing when I get a refresh from them verizon support to try to fix a issue happened a few times recently each time lose service

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Re: No Service, have to reset network settings
VerizonSuckDick
Enthusiast - Level 1
‎09-02-2021 04:46 AM

Your service terrible dirt.  Customer support is a joke.  Waiting a few months to drop your butt and go to AT&T or T-mobile.  Why do you guys terrible at wireless phone and tv service 

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Re: No Service, have to reset network settings
vzw_customer_support
Customer Service Rep
‎09-04-2021 05:04 AM

We don't want to see you leave and I want to ensure we are able to do everything we can. What's going on? We're here to help. -Lorenzo

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Re: No Service, have to reset network settings
Tykcarp57
Enthusiast - Level 1
‎11-30-2021 11:00 AM

all i see are questions about location from Verizon. what a joke! BRAND NEW IPHONE 13 PRO AND THIS IS TRASH!!!