Highlighted

poor apple service

Markus123
Member

Recently my Iphone 8 has died, software issue.   However the phone is less than a year old (new).  Verizon will replace the phone with a refurbished one from the manufacturer...The manufacturer will not replace a new phone with another new phone...Theyll take your money for it though....Crazy disgusting....Think Im done with the iphone after this....

0 Likes

Re: poor apple service

glitchedpixel
Novice

ALL manufacturer replacements do this.

0 Likes

Re: poor apple service

mama23dogs
Sr. Leader

@Markus123 wrote:

Recently my Iphone 8 has died, software issue.   However the phone is less than a year old (new).  Verizon will replace the phone with a refurbished one from the manufacturer...The manufacturer will not replace a new phone with another new phone...Theyll take your money for it though....Crazy disgusting....Think Im done with the iphone after this....


Your phone isn’t new anymore.  

Seriously, with proof of purchase go direct to Apple, they are far more likely to give you a new phone.  As long as your phone has no physical damage that is. One ding and no one will touch it.  

0 Likes

Re: poor apple service

Community Manager
Community Manager

We know how important it is to have a working phone, and we want you to have a reliable device. Rest assured that the devices that are sent through our warranty program are reliable devices that go over a 100 point inspection to make sure that you do not encounter any issues with them. This option is completely free of charge as long as the device has no damage. 

PamD_VZW

0 Likes