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Why does my LG bluetooth headset keep dropping its connection?

Member

After I pair my LG Bluetooth headset to my iPhone8 - it works for a while. But if the phone goes dark, my headset disconnects. New calls coming in go to the iPhone and not the headset. I try and answer via the headset then - but it doesn't work. I have to re  pair the phone connection, and it doesn't always work during a call.... sometimes I have to switch to speaker phone just to hear what the other person is saying. VERY annoying

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Re: Why does my LG bluetooth headset keep dropping its connection?

Community Manager
Community Manager

It's important you can remain hands free when connecting your iPhone to your Bluetooth, DORRAI51. What LG Bluetooth model are you using? Have you previously been able to keep your Bluetooth connected with this headset when the screen turns off? Are there other Bluetooth devices that stay connected with your device?

 

We do want to ensure that your device is up to date. You can check if there are any available updates by going to Settings>General>Software Update.

 

AndreaS_VZW

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