I switched plans recently, as paying $120 for 1 line is not an option for someone trying to get by in this world. I switched to the 2gb plan as I do not use enough data to justify the unlimited. I was notified other the day that I went over my data but was charged $15. I was like that's fine I just need to be more careful. I looked at my bill and there was a $150 charge just labeled "data over allowance". I was like why?! I know I went over my data but by god $150 is a lot to charge someone without notifying them. I tried calling but it kept sending to me to there virtual chat, which I thought was stupid. Let me talk to a real person. I finally caved and went to there stupid online chat and was connected to someone who said they were real, but the whole time it felt like talking to a robot. After an hour of trying to get a better explanation of a $150 charge, I was finally told I went over my data 10 times and was charged $15 each. I freaked out, why was I not notified?? They told me I turned my data alerts off. I freaked out more. When and why would I do that? If I was about to get charged I would want to know. Overall nothing came from it and now I am stuck with a $150 bill. Looks like I won't be getting groceries this month. Thanks, Verizon. I want to fight this further but I have a better chance of winning the lottery than getting to talk to a real human. To make things worse I told them I was done once my phone was paid off, for some reason the stupid robot I was talking to took that as a sign that I was done with all my online accounts with Verizon. They deactivated MyVerizon account (don't worry I reactivated and changed my password so I can log on send them my money) and turned off my paperless billing. What a petty thing to do to a paying customer. I switched over to Tmobile and am happy with there service. I was able to talk to a real person who was willing to help. I feel like I was a loyal customer to Verizon and they went behind my back and caused me so much uneeded stress and anxiety. I feel like a prisoner to them. Please think twice before doing business with them.
Before we switched to unlimited, we were on a shared 2GB plan. Got the alerts, paid attention to individual data usage and even had overage protection (safety mode, an easy to toggle switch in the app) turned on to prevent surprise charges. The app itself even has a widget to put a data counter on your home screen if you wanted to check on a glance.
You get so many tools...unsure how you get shady from that.
We never want our customers billing and data overage issues and will do everything we can to help. A private message has been sent to assist you further.
I get the impression there is something missing from the OP's description of the situation. I wonder if the plan change occurred mid cycle instead of at the start of the next billing cycle.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I have the apps with all the widgets. I know how to use the apps to the full ability (which for the record, compared to all the other phone companies I've used, their app is the least user friendly. More like a dumbed-down version of Tmobile and Att that I've used before.) The part that's frustrating is that I was never told that my notifications were off or that a company (that claims to care about its customers) would let me go over my data 10 times. Also, as one person, how do I go over my data 10 times in the span of a month? Before you come at me trying to make me feel stupid, open your mind and think that maybe some people don't care about their customers as they claim.