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Mobile Hot Spot not working iphone 8

Member

I phone 8

Paying for Hotspot in Plan

Have it set up and can discover hot spot.

BUT it will not connect

Three calls to Verizon 1 agent hung up, one call back failed and the third had me reset my phone which disconnected call with no call back. AND I still Cannot use my HOT SPOT!

When I find it from Laptop (DELL Windows 10) it DOES NOT  ask for a password, It just says I cannot connect.

Verizon Customer Service is no help here. How about the community?

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Re: Mobile Hot Spot not working iphone 8

Community Manager
Community Manager

We're sorry to hear that you're having so much trouble, please allow us to take a closer look for you. Send us a Private note here. CecileC_VZW

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Re: Mobile Hot Spot not working iphone 8

Sr. Member

Verizon didn't make your phone nor laptop, did they? If your plan has hotspot and personal hotspot isn't greyed out, it's not a Verizon issue. Sounds more your laptop.

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Re: Mobile Hot Spot not working iphone 8

Member

sorry i dont see how to reply privately to you

 

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Re: Mobile Hot Spot not working iphone 8

Member

On my iPhone 11 sometimes I have to disconnect my local WiFi for the hotspot to work.  I still have to have the iPhone 11 WiFi enabled, just not in use. 

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