iphone 7+: People complain because I cut out/sound muffled during calls

nettieL
Member

I've never been happy with the sound quality.  People have always complained that they can't hear me very well because I sound like I'm talking in a drum and/or my voice cuts in/out.  The problem seems to be getting worse.

I checked the front and back microphones and they seem to be working ok.

Labels (1)
0 Likes

Re: iphone 7+: People complain because I cut out/sound muffled during calls

Community Manager
Community Manager

nettieL,

Being able to hear and be heard on your device is a must. We're here to help. Please reference the following link and test. What happens? https://www.verizonwireless.com/support/knowledge-base-54628/

Kati_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: iphone 7+: People complain because I cut out/sound muffled during calls

sprmankalel
Leader

Visit an Apple store.

I have no issues with my iPhone 7 Plus.

0 Likes