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internet connections are running very slow

lbomg
Member

 My internet connection started running very slowly last week and has continued. Other family members on the same plan with newer phones are not having this problem. My daughter who lives in a different city with the same phone model is having the same issues. For both of us, it started at the same time and has continued.

We are not having any issues with calls or use with wifi. What is going on?

I've tried turning off the phone completely and restarting.

 

thank you

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Re: internet connections are running very slow

bearone21
Leader

network connections are 5-12mbps at best for download & slower for upload.

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Re: internet connections are running very slow

Community Manager
Community Manager

We feel your need for speed on your iPhone 7, lbomg. You’ve done a great job in outlining the details of your ( and your daughter’s ) situation. We can’t have this continue.

Are the other family members on the same account as your line and your daughters?

The restart is always a good stepping stone. Are the slow speeds occurring on your device in a particular area or in multiple locations, miles apart?

Additionally, we follow these steps Apple outlines for when there’s no service at all.

https://support.apple.com/en-us/HT201415
After taking out the SIM card and reinserting it, what are your download and upload speeds when running this speed test?
http://openspeedtest.com


DavidH_VZW

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