Re: iPhone 7 poor reception
SARHAR15
Enthusiast - Level 1

Thank you so much for the advice! Do you get to Tier 2 by calling Support vs. in-person?

0 Likes
Re: iPhone 7 poor reception
INTERNETISAFAD
Enthusiast - Level 2

I wound up going through both, they have a series of things you'll have to do to get to that point. In hind sight I would just call the 611 tech people and basically become "one of those customers" and tell them your problem and "insist" on talking to a tier 2 person.

Hope that helps and agin try digging those heals in and getting to tier 2. They were the only ones that have been able to do anything that has worked. They asked me to turn off my phone for 30secs while they performed something the tech they only referred to as a "signal boost patch", after that I have received the full five bars for the first time since I got the phone two months ago. So far I think I'm back on track. I went from a 1x or 3G at a local business to lte since the patch.

Good luck and remember you have rights as a customer!

Sent from my iPhone

0 Likes