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black screen

RAMPACY
Member

my screen went black I dont access to anything the screen I can only answer my phone via Fitbit

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Re: black screen

stef7
Sr. Member
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Re: black screen

Community Manager
Community Manager

RAMPACY, we definitely want you to be able to see the screen and have a working phone. Let's get this fixed right away. When did this start? Are there any physical/liquid damage? Do you have a screen protector on the phone? If so, please remove this as it may interfere with the device functionality and can cause some screen (display) issues. Have you tried to restart the phone? Here's how https://www.verizonwireless.com/support/knowledge-base-207128/.

 

ZangY_VZW
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