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Wind tunnel sound reported by multiple people I've called on iPhone 7?

jessmelanson
Member

Was on the phone for 10min before it started happening. I've tried calling multiple people since, and they all have told me that it sounds like I'm in a wind tunnel or that I sound very faint. I've tried on wi-fi calling and with wi-fi off. My volume is all the way up and my bluetooth is off. Phone has had no problems so far, but some articles I've read online say it might be a Verizon issue rather than an Apple issue.

Can anyone help me out?

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Re: Wind tunnel sound reported by multiple people I've called on iPhone 7?

Community Manager
Community Manager

jessmelanson, this would be a concern for me. When did this start happening? Does htis happen on every call?

ErinW_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Wind tunnel sound reported by multiple people I've called on iPhone 7?

jessmelanson
Member

This started happening about 8:30pm on Saturday when I was in the middle of a call. The speaker was working fine but then cut out. I was using the wifi calling, so I turned off my wifi and tried to call again. Same issue. Everyone I've called since then has told me the same thing.

I'm able to complete a call on my Mac laptop using the same phone number so maybe something with the device? I have an appointment with the Apple Genius Bar set up tomorrow too.

Sent from my iPhone

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Re: Wind tunnel sound reported by multiple people I've called on iPhone 7?

Community Manager
Community Manager

Having a properly working phone is paramount, jessmelanson. We want to ensure your device is back to normal function. Were our partners at Apple able to get things figured out?

 

EbonyR_VZW

Follow us on Twitter @VZWSupport.

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! 

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Re: Wind tunnel sound reported by multiple people I've called on iPhone 7?

I have an IP7 and callers describe the same issue when I talk to them, as being in a windtunnel.

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Re: Wind tunnel sound reported by multiple people I've called on iPhone 7?

jessmelanson
Member

I took it to the Apple Store and they ran some audio tests, turns out the mic was failing so they gave me a new device. I'd recommend scheduling an appointment with the Genius Bar.

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