Re: Purpose of Preorder?

dmonetc
Novice

I ordered 6 minutes after you and I have the same issue. Verizon fails us again.

Re: Purpose of Preorder?

MUZICLVR4
Member

I agree with you...I don't understand the pre order. Which I already did. Mine doesn't even show a date so I have no idea when I will get it, but people can walk into the store and get one. I think I will head over there and see if they have one. Customer service said they can delete your order if you get one. But to me, pre order should mean you get it first, not the other way around.

Re: Purpose of Preorder?

Weth
Sr. Leader

I preordered and I am getting both phones today, an iPhone 7 rose gold, and an iPhone 7 Plus matte black.

The benefit was I do not have to stand in line today, and even if I did I would not have been able to get the iPhone 7 Plus matte black anywhere from the reports. Additionally I was able to carefully read over the terms for the $650 refund and $400 refund for used 6 and 5 I am sending back. I only stood in line once and told myself I am never doing that  again. Doorbell literally just rang - phones are here.

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Re: Purpose of Preorder?

Loquat
Sr. Member

Very nice!  Enjoy your new devices.  My date is 9/23...hoping for sooner but won't be too bothered if I have to wait it out.  Besides, what are my other options right?

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Re: Purpose of Preorder?

AMS021185
Member

i preordered my jet black on 9/9 at like 9:30am. my shipping date is 10/12! i go on verizon.com today (9/17) and the jet black 7 will be delivered by 10/12 if you buy now.  what is the point of ordering these things early if they past them out at a particular day? not quite fair. i thought preorders get their phones before everyone else? isnt that the point? apple and these phone companies cant get this right ever. you would think they would know how this was going to go down and make sure they delivered.

Re: Purpose of Preorder?

InZain86
Member

This launch was extremely fubarred.  I ordered 2 iPhone 7s one being a 128+ MB and the other a 128 RG.  The delivery date was originally 9/16 then 9/23 now a ship by date of 9/30.   People that placed their order after me are receiving the same iPhone 7 model as me.  What's the point to preordering if they don't ship in order?

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Re: Purpose of Preorder?

rghoff22
Member

The apple store by me and version and best buy you could NOT walk in and buy a plus.

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Re: Purpose of Preorder?

Verizon Employee

KevinR_VZW

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Re: Purpose of Preorder?

korndawg
Member

I've had the new iPhone on launch day since the 4S. Just stating that this has been the worst preorder experience I've had. Between low stock (or whatever) and the website not working when it was supposed to. I'm using Apple next time for my preorder.

Re: Purpose of Preorder?

mrgossett
Member

There are two things about the preorder that I'm really aggravated about: 1) I was online at 2:00 am CST sharp to preorder. I lost time because Verizon's site wouldn't let me get started. I finally was able to do the preorder using the iPad app. Losing those few minutes apparently cost me maybe a month on the shipping date. This was Verizon's fault, NOT mine. 2) All the way through the preorder process, the "deliver by" date was 10/5 for the 7+ 128 JB that I wanted. That's what it showed when I placed the order. That's what it showed on the confirmation email. That's what it showed on My Verizon for days after the order. I was ok with that date or I wouldn't have continued with the preorder. Then, after placing the order, clicking on the "Check Order Status" in the email showed a delivery by date of 11/2. Surprise!! To me it was a kind of "bait and switch." Web technology is advanced enough today that the date showing during the preorder process should have been accurate, and changing in real time. I'm NOT ok with the 11/2 ship date, but there's nothing I can do now except either cancel the order or hope it will ship sooner. I've always been happy with Verizon's service until now.