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Iphone7 problems

Wlong
Member

my wife and i bought theses iPhone 7 phones a few months ago. Everything was fine. As of late dropped calls, missed calls, texts not coming through and worst of all sound quality has been terrible. I don't even like using the phone anymore. My old straight talk service was better and so was the [Removed] of a phone. Is anybody else experiencing this ?

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Re: Iphone7 problems

Community Manager
Community Manager

We know you rely on the service to keep you connected throughout the day. So let’s get this up and running like it should be. What zip codes are you having trouble in? When did the issue start?

StevenM_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Iphone7 problems

Piscestg
Novice

Try enabling LTE on data only. (Not voice & data)

Also, do a soft reset. Press the power button and volume down together

and keep them pressed. Continue to press them both, the phone will turn

off and then power back on. When it restarts, release the buttons. This

will not clear ANY memory or anything else saved in the phone.

I hope this helps.

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Re: Iphone7 problems

Community Manager
Community Manager

What Piscestg mentioned are wonderful steps to getting your device back up and running, Wlong. You may also need to make sure that your previous devices are unregistered with your Apple I.D. if your previous devices were iPhones. Have you updated your iPhone recently?

JoshuaT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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