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I am not receiving short-code SMS like verification texts from Uber, Google, etc.

AutHoov315
Member

Like the title states I am not receiving short-code SMS texts such as verification texts from multiple services like Google and Uber. I have an iPhone 7. I have repeatedly checked and I am giving them my correct phone number, but I am not getting their texts. I am not having issues with sending or receiving other texts, and I have thoroughly checked my phone settings. I even reset my carrier settings recently, but still not getting short code SMS.

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Re: I am not receiving short-code SMS like verification texts from Uber, Google, etc.

Community Manager
Community Manager

AutHoov315,

 

Making sure you can be reached by any service is a big deal. I want to make sure there are no issues with you getting the most from your device. I sent you a PM. Please respond when possible so we can get more details and fully assist you.

 

AndrewT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I am not receiving short-code SMS like verification texts from Uber, Google, etc.

baileighann
Member

I’m Having a similar problem with Facebook texts! Can you please message me too?

Re: I am not receiving short-code SMS like verification texts from Uber, Google, etc.

Community Manager
Community Manager

We can help you right here. What kind of phone do you have? When you say Facebook text, are you talking about the Messenger app? Are other services such as calling, regular text messaging, or data failing?

 

JavierMD_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: I am not receiving short-code SMS like verification texts from Uber, Google, etc.

baileighann
Member

I tried to send screenshots but it got “rejected” by your moderate but I texted the short code that Facebook uses because I’m locked out of my account and they keep saying they sent a security code to my phone but nothing is coming and when I texted I got an email saying that texts were deactivated from my phone because my mobile service provider no longer recognizes my number as valid.. I have an iPhone 7plus

Sent from my iPhone

Re: I am not receiving short-code SMS like verification texts from Uber, Google, etc.

Community Manager
Community Manager

Baileighann, we understand how important it is for you to get logged back into you Facebook account. Are you a prepaid or post pay customer. Are you able to send and receive text from other people? Has your phone number changed recently? 

 

Ralpht_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I am not receiving short-code SMS like verification texts from Uber, Google, etc.

baileighann
Member

Not prepaid and I’ve had the same number for 13 years

Sent from my iPhone

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Re: I am not receiving short-code SMS like verification texts from Uber, Google, etc.

RyRyITGuy
Member

I could use some help too. I’m prepaid and not receiving short code sms and really need it for my job.  I had called into tech-support and they said it’s turned off for all of pre-paid. I verified that is absolutely not true as I have friends on pre-paid and it works just fine. So my iPhone 8+ is not receiving short SMS text while others are.  I can send and receive regular text just fine. Please help Verizon!

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Re: I am not receiving short-code SMS like verification texts from Uber, Google, etc.

Community Manager
Community Manager

RyRyITGuy, our Prepaid Specialists are the experts that you are looking for. Their number is 888-294-6804 or you may chat with them through your  My Verizon application on your phone. We would love to help you here however we do not have access to Prepaid accounts. I’m confident that they will be able to help you with your concerns.

 

TakendraW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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Re: I am not receiving short-code SMS like verification texts from Uber, Google, etc.

Community Manager
Community Manager

balleighann, 

I know it's important to receive the alerts you need. We do not support all short code SMS however. We apologize for the inconvenience 

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