How to tell if virus on phone

JTPITGIRL13
Member

I have gotten an alert twice when I open google that there is a virus on my phone (iphone 7plus). How do I know this is real and get it off if it is?

thank you

jessica 

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Re: How to tell if virus on phone

Community Manager
Community Manager

JTPITGIRL13, it's important to us that you have a properly working device. Is Wi-Fi enabled on in Settings? If so, please disable it to connect to our Cellular Data network. Next, power your device off/on. Do you still get this error message?

LasinaH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How to tell if virus on phone

Community Manager
Community Manager

We are always here to help JTPITGIRL13. I can certainly understand the importance of keeping your phone safe from any virus.

When did you start receiving this alert? How does the alerts appear on the phone?

JohnB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How to tell if virus on phone

Snn5
Sr. Leader

It's not real.  Tap on the open window tab and exit all windows, then exit Google.  Or, uninstall Google and reinstall.

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