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Forgotten passcode

STAWEI69
Member

I recently purchased a certified re-furbished iphone 7.

i forgot my passcode, or the phone thinks that I did, and now it's disabled!

Are there other options besides restoring it back to factory settings?

Can I take it in to Verizon store?

Thanks for the help!! Smiley Happy

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Re: Forgotten passcode

Community Manager
Community Manager

I'm sorry that the phone has been disabled STAWEI69. If you're completely locked out, you will have to Reset it. I know how inconvenient this is. Again, I'm so sorry.

 

https://support.apple.com/en-us/HT204306

 

VanessaS_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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Re: Forgotten passcode

Community Manager
Community Manager

I'm sorry that the phone has been disabled STAWEI69. If you're completely locked out, you will have to Reset it. I know how inconvenient this is. Again, I'm so sorry.

 

https://support.apple.com/en-us/HT204306

 

VanessaS_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

View solution in original post

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