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Carrier update and now really poor call quality

DC_OTTER
Member

Carrier update completed (I think) just a couple of days ago and now I'm getting a ton of dropped calls and really poor call quality.

I'm on iPhone 7, iOS 11.2.5 and Carrier Verizon 31.1.

HELP!

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Re: Carrier update and now really poor call quality

DC_OTTER
Member

BTW, I'm in Washington DC

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Re: Carrier update and now really poor call quality

Community Manager
Community Manager

DC.OTTER, our valued customer's service concerns are always our top priority and we take pride in having the most reliable network. Rest assured we will do everything we can to get to the bottom of the issue you're experiencing with dropped calls in Washington, D.C. 

 

Software updates are intended to enhance the performance of any device, not cause its user to be inconvenienced. I apologize. Let's dig deeper into this matte. Are you experiencing dropped calls indoor, outdoors, or both. Having visited Washington, D.C. many times (I have family there), I know there are multiple zip codes there. What zip code(s) are you experiencing dropped calls in? - RobertC_VZW


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