An Accepted Solution is available for this post.
my battery ran down & I lost my contacts
User264339
Newbie
‎03-07-2015 03:57 PM

I had BackUp Assistant on the phone before battery ran down & my iphone 6plus turned off.  Now I can't locate BackUp Assistant or my contacts.

Labels (1)
Labels
0 Likes
4 Replies
An Accepted Solution is available for this post.
Re: my battery ran down & I lost my contacts
Weth
Legend
‎03-07-2015 04:12 PM

battery running down would not usually erase anything. Was the phone reset?

An Accepted Solution is available for this post.
Re: my battery ran down & I lost my contacts
User264339
Newbie
‎03-07-2015 07:15 PM

Yes.  When turned phone back on, it went through reset process.  Any way I can get my contacts back?  THX for youor help.

0 Likes
An Accepted Solution is available for this post.
Re: my battery ran down & I lost my contacts
Loquat
Master - Level 1
‎03-08-2015 04:14 AM

Do you use iCloud?

0 Likes
An Accepted Solution is available for this post.
Re: my battery ran down & I lost my contacts
vzw_customer_support
Customer Service Rep
‎03-08-2015 08:28 AM

User264339,

It's very strange to hear your contacts went missing after the phone turned off, but don't worry! We can help get them back. We no longer use Backup Assistant on iPhones. Please download Verizon Cloud from the App Store. Your contacts have been migrated to that new service and you will be able to sync them using that app.

SarahO_VZW
Follow us on Twitter @VZWSupport

0 Likes