My lock screen password stopped working and I did not reset it. I tried to do a hard shut down and now I have a blank screen and I am not able to reboot. Has anyone else experienced this?
thank you.
Yikes. That is a strange situation that is unfamiliar to me. Let us get you access back to the phone. What happened when you entered the password? What happened when you pressed the power & home button simultaneously?
TamaraH_VZW
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