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iPhone 6 + confusion

easbmatt
Member

I first ordered my iPhone 6 + over the phone on pre-order day...to soon find out in my confirmation email that the technician ordered me the silver/white one instead of the space grey, my order had to be cancelled and remade.

Initially the expected ship date was 11/4 upon the recreating of the order, now @ 10/31. I called over a week ago to inquire if I could  be on the edge plan instead (this was not offered to me at first and slipped my mind in the excitement of ordering the phone - which I thought bogus in itself not to offer that plan right off the bat). The technician told me he would have to cancel the order to do so, and advised me not to go through with that and just take the unopened phone to the verizon store and they would be able to switch the plans, reasoning being is: he informed me that the phone was about to ship. Like I said, over a week ago, probably closer to two. I'm a little miffed at the errors customer service is making around this issue.

We're spoiled as hell I guess, but it is not fun looking at an empty 6+ case while holding a 5 and being fed crap intel by these technicians.

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Re: iPhone 6 confusion

vzw_customer_support
Customer Support

easbmatt,

Please accept our sincere apologies for the inconvenience you may have experienced in the recent troubles with your upgrade and for not receiving all your options for upgrading your phone.

At Verizon Wireless, we take pride in ensuring our customer’s satisfaction. We did not meet your – or our own – expectations.  We appreciate your feedback and will relay your experience to the appropriate channels to make sure steps are taken to ensure our representatives are properly informing our customers of our upgrade options so they can make an informed decision. We value our client’s time and patronage and apologize for the error made in the color of the device you wanted. We deeply value your relationship with Verizon Wireless and are committed to providing you with the highest level of service simply because our customers deserve the very best.

BrianP
Follow Us on Twitter @VZWSupport

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