blank red dot on phone app on 6s
healthyoptions

often I will get a blank (no numbers) on my screen. when I click on it I see it is from voicemail. I have my data off. when I go to voicemail and call voicemail there are no voice mails. occasionally it will say voicemail unavailable. if I turn data on it goes away but does not stay cleared. resetting network settings solves the issue but I am tired of doing this. it started happening in early May. what is causing this and what if the solution. I do not want to keep my data on.

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Re: blank red dot on phone app on 6s
47seijar
Specialist - Level 2

If you're using visual voicemail, you need data to get the message headlines. You can disable visual voicemail and go back to regular vm. Since it's a Verizon service you have to call Verizon Support and have them disable it for you. Just be aware that you might not get notifications for new voicemails after doing this.

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Re: blank red dot on phone app on 6s
healthyoptions

that is not the case. this is a new occurrence. I have always had my data off in my house. the only way I can clear the dot is with resetting network settings. 

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Re: blank red dot on phone app on 6s
47seijar
Specialist - Level 2

Have you updated the software on your phone recently? A WiFi connection may have been giving you the needed data, but the update may have made your wifi connection unreliable.

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