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What password do I need to use to access Find My iPhone?

My daughter needs her screen changed on her iphone6, when trying to turn off Find My iPhone it asks for a password to her email...problem is we no longer subscribe to Verizon email so it won't accept the password..any ideas on how to resolve this?

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Re: Password

Customer Support

rangerandryder,


Have no fear, help is here! I've got great news that I think will help you out. The phone is actually asking for the Apple ID password. If she doesn't recall what that is, she can try to perform a reset here: http://apple.co/1Ku1rwg


EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Highlighted

Re: Password

Customer Support

rangerandryder,


Have no fear, help is here! I've got great news that I think will help you out. The phone is actually asking for the Apple ID password. If she doesn't recall what that is, she can try to perform a reset here: http://apple.co/1Ku1rwg


EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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