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Voicemail is not working - no greeting message to leave a voicemail
CJCOLUMBUS
Newbie
‎11-07-2017 05:07 PM

I have an Iphone 6s plus and when someone did call they were able to leave a voicemail - the greeting come on etc. Now, when someone calls it just rings and rings - voicemail not turning on and no recording greeting message. Please help. I do have the latest ISO version 11.1 software.

Thanks,

Curtis

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Re: Voicemail is not working - no greeting message to leave a voicemail
vzw_customer_support
Customer Service Rep
‎11-09-2017 05:14 PM
CJCOLUMBUS,
 
We certainly want yout voicemail working properly. Let's look further into yours. Did you change devices at all or have you had the same 6s+? Did anything else change before this started happening: software updates, new apps, etc?

 

 

ChristineJ_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voicemail is not working - no greeting message to leave a voicemail
CJCOLUMBUS
Newbie
‎11-09-2017 06:59 PM

Christine, had the same phone no changes. It was working fine with apple ISO 10, but has not worked since I updated to ISO 11.1. I have tried everything online to get it to work and had other call from different phone and still voicemail will not pick up to leave a message.

Thanks,

Michael

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Re: Voicemail is not working - no greeting message to leave a voicemail
CJCOLUMBUS
Newbie
‎11-09-2017 07:08 PM

I also understand Verizon will be upgrading our iPhone voicemail starting tomorrow? Should I download the new update?

Michael

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Re: Voicemail is not working - no greeting message to leave a voicemail
vzw_customer_support
Customer Service Rep
‎11-11-2017 09:26 PM

CJCOLUMBUS, being able to have your voicemail for those to leave you messages is vital. I would suggest completing any update that is available for your voicemail or your device specifically.

NicoleT_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Voicemail is not working - no greeting message to leave a voicemail
CJCOLUMBUS
Newbie
‎11-13-2017 02:53 PM

Nicole, my phone is updated and my voicemail on my Iphone 6s plus is still not working. I'm sure i'm not the only one that is having this problem. I still need your help? Can you please check into my phone and figure out my voicemail is not working? it's the [removed] number.

Personal information removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

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Re: Voicemail is not working - no greeting message to leave a voicemail
vzw_customer_support
Customer Service Rep
‎11-14-2017 07:10 AM

We want to make sure that we get your voicemail working Cjcolumbus. I have sent you a private message so we can get started.
AmberF_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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