Son just got an Iphone 6, we are getting bombed with datacharges on his phone.

jdamour
Member

Just added an Iphone 6 to our family plan. Within 2 weeks we started getting messages about increased data use , and soon to max out data for month.

Has been similar posts from others. If this is a frequent occurrence why hasn't verizon started cautioning customers who upgrade thatthis oculd happen and that they need to take precautions. Of course these warnings come with recommendations to increase data plan. But our data use habits HAVE NOT CHANGED. Can someone give me some informed feedback on this issue and recommnedations please.

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Re: Son just got an Iphone 6, we are getting bombed with datacharges on his phone.

Community Manager
Community Manager
Oh my! I want to help jdamour! I have kids myself and I know sometimes the data can go fast. You can find out what is causing high usage by our http://spr.ly/6581Ayif* data utilization tool. I personally use Family Base which is an awesome feature where you can limit data and more. You can try it out http://spr.ly/6582AyiA base product:Top and get one month free! Is your son's Wi-Fi connected?
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Son just got an Iphone 6, we are getting bombed with datacharges on his phone.

jdamour
Member

He is on wifi at work and at home, He only uses his data when he is using GPS driving to and from work.

He is 26 YO and is in information systems. He is very savy regarding his technology and  cautious with his data usage. In 24 hours he was notified that he used 25% of his data while not even using his phone.

There is an problem that verizon should know about and inform their customers about his issue.

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Re: Son just got an Iphone 6, we are getting bombed with datacharges on his phone.

Community Manager
Community Manager
We want to make sure we get this data under control! I do know if you use GPS and a navigation program it will use your data.  You can find out what else is using his data by checking out our new http://spr.ly/6589AJGf* data utilization information.
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Son just got an Iphone 6, we are getting bombed with datacharges on his phone.

ynggrsshppr91
Sr. Member

Make sure Wifi isn't shutting off during sleep.

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Re: Son just got an Iphone 6, we are getting bombed with datacharges on his phone.

Weth
Sr. Leader

4G LTE will use twice as much data as 3G, plan ahead

What apps are using the data?  Go to Settings/Cellular and each app listed will tell You what apps he is using all the data with.  Report back.