Iphone Trade In - What Turnaround Time Are You Experiencing?

Member

I'm getting pretty concerned about this process.

I took advantage of the $200 trade in deal (sent in my perfectly functioning iphone4 as part of upgrading to the iphone 6).  I received the envelope from Verizon, then received my iphone 6 in the mail.  I followed the instructions to deactivate my old phone, put it in the brown envelope from Verizon, and put it in one of those public blue, locked USPS mailboxes to make sure it didn't get stolen out of my own mailbox.  I put it in the mail on October 3rd.  I'm sure there's high volume, so I initially wasn't too concerned.  I sent a message to the support people through the trade in website.  They gave me a canned response about high volume. Fine, no big deal.  This was a couple weeks ago.

As of 11/12, I still see "Not Received" on the trade in site when I go to check the status.  So I followed up with them on 11/7, and I haven't received a response.

What concerns me is that a friend of mine, who lives in the same city I do, mailed his phone (as part of the exact same process) on 10/16, and received his $200 rebate on Friday, 11/7.

I've read through the posts here and it seems to be a mix of satisfied people and people who got far less money for their old phone than expected.  I'm not seeing a lot of posts about people who are waiting as long as I have been.  So my main questions are:  Is anyone in the same boat as me?   And, if so, has Verizon done anything to help?

I'm hoping this is just a situation where my phone has actually been received but is sitting in some gigantic disorganized bin waiting to be pulled by the workers.  I'm hoping it's not a situation where it's just completely gone missing.  If that's the case, I'm not going to be very pleased, and I'll probably pull my business.  I never would have gotten rid of my prior phone if I knew this process was going be so disorganized.   


I appreciate your responses.

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Re: Iphone Trade In - What Turnaround Time Are You Experiencing?

Sr. Member

Get documented. I think there is a site which allows you to verify with Apple, that the FindMe feature (or whatever it is) was not left enabled. I'd get a snapshot of that verification and have it in your back pocket.

Also, there must have been tracking on the packages... Do you have that?

I'd even document your many attempts to contact the trade-in department.

Some people, only after contacting the BBB got resolution to the issue of an undervalued device.

Seems like a mess.

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Re: Iphone Trade In - What Turnaround Time Are You Experiencing?

Member

I sent two iPhones in on 11/11/14 worth $500 trade in. I have received no correspondence nor money. It's been over 11 weeks. I have contacted Verizon a variety of times, with one response. In early December I was told it would take 8 weeks. I just wanted to confirm the phones were received. Never heard back. I feel cheated as I could have sold the phones elsewhere. And Verizon's lack of response leads me to believe nothing will happen. I'm not going to let this go.

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Re: Iphone Trade In - What Turnaround Time Are You Experiencing?

Sr. Member

You might have to seek resolution via BBB.

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Re: Iphone Trade In - What Turnaround Time Are You Experiencing?

Member

I suppose you are right. Will file a claim today.

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Re: Iphone Trade In - What Turnaround Time Are You Experiencing?

Sr. Member

Trade in requested: 11/27/14

Credit Received: 12/20/2014

Credit Amount: $100 as quoted

Credit Method: VZW e-giftcard

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Re: Iphone Trade In - What Turnaround Time Are You Experiencing?

Member

I also had problems getting my trade in offer.  I was told the phone was damaged.  It was working perfectly.  I think it's a SCAM.  Ready to switch to AT&T.

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Re: Iphone Trade In - What Turnaround Time Are You Experiencing?

Member

We took ours in to the store and had no problems.

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Re: Iphone Trade In - What Turnaround Time Are You Experiencing?

Sr. Member

This has been echoed many times on the forum.  I EDGE'd up and didn't have a problem...but it makes me wonder about the next time.  Thinking that if I do, maybe taking it to the store would be the best option.

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Re: Iphone Trade In - What Turnaround Time Are You Experiencing?

Member

Verizon asked me to send them my two iphone 4s 32 gb phones, they sent me the packaging and I sent the phones to them as they requested.

When I checked the status it shows that they have received my phones and they are going to provide a gift card for $200 for each phone totaling $400.

The Verizon rep told me that the gift cards had been sent to me on November 27 2014 however no such email was ever received by me.

I have been trying to get this resolved and get my money or get my phones back ever since.

Verizon claims they can't send me new gift cards and they must file a claim to get them sent again.

I have called back six times since December and every time I am told that they have no way of changing this situation and they have no record that I have ever called them.

I have sent several e-mails to them and never got any response.

After my last call today February 9 2015 that lasted almost one hour and was told the same thing. I am convinced that they just give you the run around until you give up.

At this point I think my only option will be small claims court.

Beware of Verizon and the iphone theft

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