@VZWSupport:
No one is questioning VZW's process once it gets turned over to FedEx. The frustration is mainly with VZW's lack of communication throughout the long waiting period. Everyone understands that Apple not producing enough phones is the root of the problem. That is understood. What we are pleading for is a better way of managing the expectations of VZW's paying customers
As of today (11/25) my order status still shows an expected ship date of 11/14. That is not acceptable communication. I have not received a single email or text or phone call from the very entity that provides those services to me to communicate that there has been another delay.
I have literally brought 5 people over to Verizon in the last two years. I have always felt Verizon is the best managed wireless company and provides the best coverage. However, other providers have significantly closed the gap in relation to coverage and in my area the playing field is very even. When that happens customer service becomes paramount in order to retain business. I am out of contract and regretting that I stuck with Verizon on this order. If I don't receive an accurate update by the end of the week, I will in fact cancel the order and pre-order with a different carrier simply out of principle.
