How do we get better service?
DonnieL
Newbie

I live in the Midlothian, Tx area. Our cell phone signal is so weak we had to add a Samsung booster to get service in our house. It works but constantly has to be rebooted because it freezes. Is there a solution to this issue?

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Correct answers
Re: Poor service
Snn5
Legend

Enable/Disable Advanced Calling - 3G Network Extender - Smartphone | Verizon Wireless

To enable HD Voice on your compatible iPhone:

  1. Tap Settings
  2. Tap Cellular
  3. Tap Enable LTE
  4. Tap Voice & Data


You've successfully enabled HD Voice to your iPhone 6 or iPhone 6 Plus.

To disable HD Voice on your compatible iPhone, simply switch the Voice & Data selection to Data Only.

View solution in original post

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Re: Poor service
vzw_customer_support
Customer Service Rep

We want to ensure that your extender is functioning in top form. Lets take a closer look. Can you further elaborate on what you mean by the Network Extender freezing?

_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Poor service
DonnieL
Newbie

It quits putting out the signal. I have to unplug it and then plug it back

in to restore signal

On Sunday, April 10, 2016, Verizon Wireless Customer Support <

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Re: Poor service
DonnieL
Newbie

Also have to turn the LTE off on our phones to get the signal from extender

Sent from my iPhone

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Re: Poor service
Snn5
Legend

You don't have to turn off LTE, just make sure VoLTE/Advanced Calling is disabled.

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Re: Poor service
DonnieL
Newbie

VoLTE? Where do I find this on iPhone

Sent from my iPhone

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Re: Poor service
Snn5
Legend

Enable/Disable Advanced Calling - 3G Network Extender - Smartphone | Verizon Wireless

To enable HD Voice on your compatible iPhone:

  1. Tap Settings
  2. Tap Cellular
  3. Tap Enable LTE
  4. Tap Voice & Data


You've successfully enabled HD Voice to your iPhone 6 or iPhone 6 Plus.

To disable HD Voice on your compatible iPhone, simply switch the Voice & Data selection to Data Only.

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