How do we get better service?

DonnieL
Member

I live in the Midlothian, Tx area. Our cell phone signal is so weak we had to add a Samsung booster to get service in our house. It works but constantly has to be rebooted because it freezes. Is there a solution to this issue?

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Re: Poor service

Snn5
Sr. Leader

Enable/Disable Advanced Calling - 3G Network Extender - Smartphone | Verizon Wireless

To enable HD Voice on your compatible iPhone:

  1. Tap Settings
  2. Tap Cellular
  3. Tap Enable LTE
  4. Tap Voice & Data


You've successfully enabled HD Voice to your iPhone 6 or iPhone 6 Plus.

To disable HD Voice on your compatible iPhone, simply switch the Voice & Data selection to Data Only.

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Re: Poor service

Community Manager
Community Manager

We want to ensure that your extender is functioning in top form. Lets take a closer look. Can you further elaborate on what you mean by the Network Extender freezing?

_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Poor service

DonnieL
Member

It quits putting out the signal. I have to unplug it and then plug it back

in to restore signal

On Sunday, April 10, 2016, Verizon Wireless Customer Support <

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Re: Poor service

DonnieL
Member

Also have to turn the LTE off on our phones to get the signal from extender

Sent from my iPhone

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Re: Poor service

Snn5
Sr. Leader

You don't have to turn off LTE, just make sure VoLTE/Advanced Calling is disabled.

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Re: Poor service

DonnieL
Member

VoLTE? Where do I find this on iPhone

Sent from my iPhone

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Re: Poor service

Snn5
Sr. Leader

Enable/Disable Advanced Calling - 3G Network Extender - Smartphone | Verizon Wireless

To enable HD Voice on your compatible iPhone:

  1. Tap Settings
  2. Tap Cellular
  3. Tap Enable LTE
  4. Tap Voice & Data


You've successfully enabled HD Voice to your iPhone 6 or iPhone 6 Plus.

To disable HD Voice on your compatible iPhone, simply switch the Voice & Data selection to Data Only.

View solution in original post

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