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How do I reset my iPhone 6?
barbscell
Newbie
‎10-12-2015 10:03 AM

My iPhone6 will not move, cannot access apps, will not reboot.  Like its frozen.

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Re: Phone will not respond. Will turn on but cannot access anything
kaebfly
Champion - Level 3
‎10-12-2015 10:45 AM

Have you tried resetting (holding home button and lock button simulataneously until the Apple logo appears. Try looking at this link from Apple to see if it helps. https://support.apple.com/en-us/HT201412

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Re: Phone will not respond. Will turn on but cannot access anything
kaebfly
Champion - Level 3
‎10-12-2015 10:45 AM

Have you tried resetting (holding home button and lock button simulataneously until the Apple logo appears. Try looking at this link from Apple to see if it helps. https://support.apple.com/en-us/HT201412

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Re: Phone will not respond. Will turn on but cannot access anything
vzw_customer_support
Customer Service Rep
‎10-14-2015 10:13 AM

barbscell,


Sorry to hear about your iPhone acting up. Let's get that fixed! Staying connected is important! The step recommended by our community member is a great one to start with. If that did not do the trick, you'll want to restore the phone using recovery mode. This can be achieved by following these steps: http://apple.co/1diJJl8 Keep us posted.


EricW_VZW


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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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