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How do I prevent an app from using so much data?

tedarimoto
Member

My mother uses video app at home wifi, which is great.  When outside, she uses the video app and my data use skyrockets.  I try to turn off the video app use of cell data on 6s plus, but it does not work.  Why can't I control video app cell data use?  Help!

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Re: 6s plus cell data utilization

Weth
Sr. Leader

You went to settings - cellular and turned off cellular data for that app there?   Try rebooting phone.  Also look to see if there is option to use lower resolution stream. 

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Re: 6s plus cell data utilization

Weth
Sr. Leader

You went to settings - cellular and turned off cellular data for that app there?   Try rebooting phone.  Also look to see if there is option to use lower resolution stream. 

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Re: 6s plus cell data utilization

tedarimoto
Member

Rebooting worked, thank you.  Yes, I went to settings to try and turn-off cell service.  Each time mother is outside of wifi area and may use cell service, I will try to remember to reboot.

Re: 6s plus cell data utilization

Community Manager
Community Manager

We want to ensure this gets resolved. Was what was recommened a correct resolution? If not, may we have some further details so we can offer support? KleoL_VZW
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