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How do I move data between devices?

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How do I transfer my data from my old iPhone to my new iPhone? The Verizon cloud app only transfers photos and contacts but not music, videos, or PDF or zip files. I've tried both the cloud app and the content transfer app and I've had no luck.

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Re: How to move data between phones

Community Manager
Community Manager

NoTalentHack:, we want you to be able to transfer your data to the new phone.  I will provide some additional assistance.  Apple is kind of restrictive with the amount of data that can be transferred from device to device. You will have to take a look at your options under iCloud to see what can be saved and restored: http://apple.co/2t2sjSy  The link will also have instructions for using iTunes to back up your music.

RalphT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Highlighted

Re: How to move data between phones

Community Manager
Community Manager

NoTalentHack:, we want you to be able to transfer your data to the new phone.  I will provide some additional assistance.  Apple is kind of restrictive with the amount of data that can be transferred from device to device. You will have to take a look at your options under iCloud to see what can be saved and restored: http://apple.co/2t2sjSy  The link will also have instructions for using iTunes to back up your music.

RalphT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

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