CATHYDWAHL, having a correct pin is important; we are here and will provide you with total support. We need some additional information about the pin you are speaking of? Is this a pin that you use to unlock your phone? Is it the pin that you use to log into you’re My Verizon account?
RalphT_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!