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Auto Rotate not working

Member

Orientation lock is not off. I have set and reset Zoom. Rebooted. Upgraded. None of these work to auto rotate device.

Any fixes for this issue?

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Re: Auto Rotate not working

Community Manager
Community Manager

Look no further help has arrived JOHDOR48. I know how important it is for your phone to work properly. Let's get to the bottom of this.

Are you having issues with the screen not rotating in certain apps only? When did this start?

You mentioned the orientation lock is not off. You want to make sure the portrait orientation icon is not highlighted in white http://vz.to/2pBakDA.

JohnB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Auto Rotate not working

Novice

Did you try Reset All Settings?

Reset All Settings

Go to Settings >General >Reset >Reset All Settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.

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Re: Auto Rotate not working

Member

It will not rotate in any app including photos. If I film or take a photo horizontally the video or pictures comes out sideways.

I have done a complete wipe of the phone and the issue still persists. I'm fairly certain it's a hardware issue. What are my options to fix this?

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Re: Auto Rotate not working

Member

It's definitely not engaged. It happens whether it's engaged or not.

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Re: Auto Rotate not working

Community Manager
Community Manager

JOHDOR48, we always want your screen to be moving freely. Let's get to the bottom of this to ensure you are able to catch those great images. When checking the status bar on your phone, do you see a lock symbol with a circle around it? When did this begin? Any new apps, games or software?

LorenB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Auto Rotate not working

Member

No, the screen orientation is NOT LOCKED.  Not sure how many times I can state that?

I've completely removed and reset the phone. What options do i have to repair?

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Re: Auto Rotate not working

Sr. Member

  Hi JOHDOR48, let's give something a try here. Go into Settings > Display & Brightness and then scroll to View at the bottom, tap on it and change Standard & Zoomed to see if that may get the rotate back functioning. You might work a re-start with it if the rotate doesn't come back right away.

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Re: Auto Rotate not working

Community Manager
Community Manager

I appreciate all the troubleshooting you've done JOHNDOR48. Have you tried the suggestion your fellow community member mentioned?

You mentioned you did a complete wipe and you're still having the issue. If you are still having this issue after trying Salisbury's suggestion, you can take the phone into a VZW store for a hand on evaluation.

JohnB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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