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Asurion iPhones rebranded!

Member

I just received my replacement phone from Asurion after a total loss. On the back of the phone it states it’s an “Asurion Refurbished” phone on the back. I feel this lowers the value. It’s depritiated because of the label. It’s no longer an IPhone it’s an Asurion IPhone. I want a refund for my insurance! Keep the Asurion Iphone! 

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Re: Asurion iPhones rebranded!

Sr. Member

Take it up with Asurion. Phone already had depreciated value from being a refurbished model. Never heard of Asurion putting their own branding on the phone, but I wouldn't be shocked if it was from the result of people selling refurbished iPhones as new.

 

At any rate, iPhone users shouldn't be using Asurion to begin with. That's what Apple Care is for.

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Re: Asurion iPhones rebranded!

Community Manager
Community Manager

Mschlag, we are sorry to see you are unhappy with the Asurion replacement device. You can rest assured their phones have been inspected and refurbished to high-quality standards. If you do not feel comfortable with their product please reach out to Asurion at 888-881-2622 for further support.

 

GilbertoL_VZW

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Re: Asurion iPhones rebranded!

Sr. Member

Why you bringing this up here? Asurion is not Verizon. Next time use Applecare

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Re: Asurion iPhones rebranded!

Sr. Leader

@Mschlag wrote:

I just received my replacement phone from Asurion after a total loss. On the back of the phone it states it’s an “Asurion Refurbished” phone on the back. I feel this lowers the value. It’s depritiated because of the label. It’s no longer an IPhone it’s an Asurion IPhone. I want a refund for my insurance! Keep the Asurion Iphone! 


Did you read your insurance policy?  (Rhetorical question).  You agreed to accept a new or refurbished phone or a phone repaired with new or refurbished parts.  

 Verizon has nothing to do with it, it’s between you and Asurion.  

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Re: Asurion iPhones rebranded!

Member

I just received an Asurion phone after mine had water damage. The home button sticks, the battery terrible, and the volume changes randomly. Apparently when you take these refurbished Aurion phones apart, they have very few actual Apple parts left. We have 7 lines with Verizon, have been loyal customers for over a decade, and  yes, I do think Verizon is responsible for its  decision to partner with Asurion.

The only option is to send it back to Asurion and hope you get a better refurbished one. The Asurion lottery.

 

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Re: Asurion iPhones rebranded!

Sr. Member

@JPM2 wrote:

I just received an Asurion phone after mine had water damage. The home button sticks, the battery terrible, and the volume changes randomly. Apparently when you take these refurbished Aurion phones apart, they have very few actual Apple parts left. We have 7 lines with Verizon, have been loyal customers for over a decade, and  yes, I do think Verizon is responsible for its  decision to partner with Asurion.

The only option is to send it back to Asurion and hope you get a better refurbished one. The Asurion lottery.

 


You know who the other cariers use? ASURION. If you have iPhones get Applecare.

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Re: Asurion iPhones rebranded!

Sr. Leader

@JPM2 wrote:

I just received an Asurion phone after mine had water damage. The home button sticks, the battery terrible, and the volume changes randomly. Apparently when you take these refurbished Aurion phones apart, they have very few actual Apple parts left.

Read my previous post and the insurance agreement.  Re ‘refurbished phones and parts’

 

We have 7 lines with Verizon, have been loyal customers for over a decade, and  yes, I do think Verizon is responsible for its  decision to partner with Asurion.

Until recently there was no other option   Asurion was the only full service mobile insurance provider.  All carriers use them  AT&T, t-mobile, etc. 

The only option is to send it back to Asurion and hope you get a better refurbished one. The Asurion lottery.

Well yeah.   Isn’t that what you should do when sent a defective product?  I believe Asurion covers its replacements for 30 days, depending on its agreement with Verizon   


FYI as of last fall Apple provides full coverage insurance.  

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Re: Asurion iPhones rebranded!

Community Manager
Community Manager

We do appreciate your loyalty to Verizon. Having a working device especially after having it replaced due to damage is important. All major carriers do use Asurion as the Insurance Provider. We have a great relationship with them and expect nothing but the best when a claim is filed. Since they have provided you with a device due to damage they will maintain the warranty with your phone. You must work with Asurion directly for any device issues. Asurion can be reached at 888-881-2622.  AlbertoR_VZW

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Re: Asurion iPhones rebranded!

Member

I am just dealing with Asurion now. Here's the thing I had my screen replaced then it started to glitch out and now they sent over a replacement device. All fine and dandy but wait! I need to send my phone that I already paid in full back to them? Or I will face a $300 fee? Really? A phone that already bought that belongs to me. hmmm... Also just to clarify this is the first time I have used this insurance within 5 years. Do the math: 15 bucks a month times 12months times 5 years equals, not worth it!