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Re: App not loading?

Community Manager
Community Manager

kaebfly, thanks for the input.


Robinson_1995, we'll get this working for you as soon as possible. How much available storage do you have? Settings>General>About>Available.

ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: App not loading?

Robinson_1995
Member

I have 11.5 GB available

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Re: App not loading?

Salisbury
Sr. Member

   Robinson_1995, when you open to the Home Screen then press on the Home Button twice. Then start swiping upward to remove previously opened programs. This will free up memory. I'm not saying it's a 100% fix but worth a try. I have the iPhone 6s Plus and when running into a glitch in the past it resolved it.

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Re: App not loading?

Robinson_1995
Member

I totally get what you mean, but I've done that and nothing had changed. I have also done that in conjunction with resetting my phone (not just turn off with power button).

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Re: App not loading?

Robinson_1995
Member

Just tried to open the app and it actually opened and it's working fine I don't know what happened and I don't know what I did or if I did anything but it's fixed.

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Re: App not loading?

Community Manager
Community Manager

We want to make sure you can access your applications, robinson_1995. With that much available storage you should be fine. Let's look into this more. Do you have issues with any other applications? Are all of  your background apps closed?

JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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