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Despite numerous calls to the 800-922-0204 number, my 6 won't activate and the 4s won't deactivate. I want to send my 4s back to comply with my trade-in deal, but I can't if this one isn't working properly.
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Can't recall if the SIM card is the same but if so have you tried swapping the cards to see if that works?
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Don't know if you have gotten activated yet - if not, you need to call that number and choose the option to speak to someone. I activated two new iPhone 6's Friday, and never could get either one of them activated through the automated process. Once I got someone on the phone to help me, they got it done quickly.
The hold times were kind of long, but that was Friday maybe they are better now - first one I did was around noonish when I got the phones, I was on hold about 25 min, the second one was Friday evening when my wife got home, I was on hold then about 45-50 min. It was painless once I got them on the phone though.