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restore iPhone 5 from asurion replacement

Jackfarrell
Member

my iPhone 5 was replaced by asurion and now I can't charge it after a year in a drawer.  Apple repair said the replacement from asurion had different software the original apple os. Is there another way to restore it?

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Re: restore iPhone 5 from asurion replacement

Community Manager
Community Manager

Let’s take a closer look into reviving your device, Jackfarrell. When you plug the charger into the device, does it make any indication that it is recognizing the connection? Have you attempted to charge the device from different power outlets or with a different charger?

ChrisM_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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