iphone stuck in 3G in an LTE-rich city

jh253
Member

I have a iphone 16gb 5s and I live in Manhattan an area where there is good LTE service. However, lately my iphone consistently stays in 3G (my LTE is enabled). I read through troubleshooting and have tried taking out SIM and have tried the "reset network setting" option. Resetting the network setting DOES work. However, in about 5 days, the same problem happens. This has now been 3 weeks of the same issue. Is there something wrong with my phone? Is there anything I can do about this?

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Re: iphone stuck in 3G in an LTE-rich city

Community Manager
Community Manager

jh253

We always want to make sure you stay connected everywhere you need us! Let's get you up and running. The reset network settings works for 5 days in all the same areas? Does a regular power cycle (powering the phone off and on) provide the same effect? Are there any areas your phone always has 4G service? Which zip?

RuthW_VZW
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