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iphone 5S earpiece doesn't work

Member

When I make a call I can't hear through the earpiece; neither the outgoing phone ring nor the person who picks up.  I can hear these on speaker phone and I if I plug in an earpiece; both just fine.  It is ONLY the earpiece receiver that seemingly doesn't work.  I've verified this using the memo app as well.  I've done the soft and hard resets and reset all settings and reinstalled ios.  I've done the cleaning out of the audiojack and made sure nothing is blocking the reciver, etc...I can't tell you when I first noticed this issue since the phone has not been used in a while.  Assuming this is a hardware issue what is the most likely problem that is KNOWN to cause this issue and actual fixes (for example, cable X got unplugged on the board).

thanks, pete

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Re: iphone 5S earpiece doesn't work

Member

It looks like reconnecting the cable resulted in everything coming back in working order!  Except Touch ID if my 5S had it to begin with but I don’t really care about it.

View solution in original post

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Re: iphone 5S earpiece doesn't work

Expert

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: iphone 5S earpiece doesn't work

Member

I indicated in the subject line iPhone 5S; is there something I didn’t specify?

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Re: iphone 5S earpiece doesn't work

Expert

You originally had your question in the Basic phone space. The moderators have since moved it to a more appropriate location within the community.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: iphone 5S earpiece doesn't work

Member

I have partial solution.  A cable was unplugged in my phone (front-facing camera and sensor) and i plugged it in.....and got not only my camera back (which I didn't know I lost) but apparently I got my ability talk to and hear someone on the other end of the phone...........I still can't hear the phone ring when I call someone though.

pete

By the way should the 5S have touch ID ability?

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Re: iphone 5S earpiece doesn't work

Customer Support

We are glad your device is working a bit better. We want you to have a working device. Are you able to hear through the loud speakers? As for touch ID, here is a link to help you set this up, https://www.verizonwireless.com/support/knowledge-base-87605/. Have you, since this started, tried a Factory Reset?

 

JavierMD_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: iphone 5S earpiece doesn't work

Member

yes, I had tried resets, etc...will still investigate touch ID more.

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Re: iphone 5S earpiece doesn't work

Customer Support

This information tells me that you've taken it to the limits of troubleshooting. When the problem is still present after a factory wipe, then we'll look into replacement options. You mentioned the phone has not been used in a while. Do you have an extended warranty on it? 

 


DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: iphone 5S earpiece doesn't work

Member

It looks like reconnecting the cable resulted in everything coming back in working order!  Except Touch ID if my 5S had it to begin with but I don’t really care about it.

View solution in original post

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Re: iphone 5S earpiece doesn't work

Member

how do I “mark solved” or close tnis post?

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