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iphone 5 randomly shuts off, now won't turn on or restore

Member

Today my phone was working normal and then the screen went to these crazy lines and shut off. I was able to turn it back on, but it did it again and now I can't get it to turn on, even with a hard reset. I tried to restore it and got an error message (3004). Does anyone know how to fix this?

TIA

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Re: iphone 5 randomly shuts off, now won't turn on or restore

Community Manager
Community Manager

Lets get that phone working kwaldron! I may have the fix for you. Hold down the Home and Sleep/Wake button until the Apple appears and then release. Once the device has started up or displays a "connect to iTunes" screen, try to restore again. Let us know if the issue persists.

You may also visit our support page at

http://support.verizonwireless.com

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: iphone 5 randomly shuts off, now won't turn on or restore

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Try two steps below to fix iPhone 5 won't trun on problem:

1. Hold the power and home/circle buttons for 10 seconds to perform a Hard Reset.If that doesn't work, connect your phone to a computer with iTunes (where you back up your data).

2. Hold the power button for 10 seconds, then let go. Then hold the home/circle button AND the power button together for 10 seconds. Let go of the power button and keep on holding the home button. Your iPhone should display a white screen or your computer will prompt you and tell you that your phone is in recovery mode and to perform a hard restore (DFU Mode). In both cases, you should be able to restore the phone with your backed up data.

Also find the instruction on this article

http://www.any-data-recovery.com/tips/iphone/iphone-5-wont-turn-on.html

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Re: iphone 5 randomly shuts off, now won't turn on or restore

Sr. Leader

LenaA_VZW

The Link that's listed  vzw.com/support   returns to

Page is unavailable

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