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iPhone 5 not making calls or texts

Member

My VZW iPhone 5 just started not being able to make phone calls or receive texts at home. I do have signal and I have not had a problem before. The phone is a little over a week old.

I have already gone into settings > general > reset and reset the settings and the network settings. I have turned the phone off and back on multiple times. I have reset the phone by pressing power and home button for a few seconds. None of these are fixing the problem. Is there a tower out near my area? I live in northern Indiana about 10 mines south of the Michigan border.

Again I have not had this problem since I've had the phone until today. The phone is showing that I do have a Verizon signal but it won't complete calls or send/receive texts.

As a side note, I CAN receive texts if I am on my local private wifi. Please help! I can't even call VZW for support.

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Re: iPhone 5 not making calls or texts

Expert

Are you sure you are receiving text message over your private WiFi network? Could they be iMessages instead?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: iPhone 5 not making calls or texts

Member

I'm not sure, all I know is nothing works at ALL unless I'm on wifi. If I turn wifi off, I stop receiving texts. Phone does not work either way.

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Re: iPhone 5 not making calls or texts

Member

i am having same exact problem, also in northern indiana. Made calls away from my house earlier, but they were spotty and i had to have speaker phone on for them to hear me. I have 4g lte 2-4 bars at home and cannot make call, keep getting voicemails from people randomly though.

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Re: iPhone 5 not making calls or texts

Community Manager
Community Manager

Hi doonmeister,

Not having service (calls & texts) at all must be very frustrating! It appears that you have done most basic troubleshooting and issue persist. I see that your post is dated November 19; I trust that you called us at 800-922-0204 from other line already and the issue has been resolved by now. Please keep in mind that this is a peer to peer forum and while our Social Media team monitors the posts, the best way to get immediate assistance for critical issues (such as inability to call/text) is to call us from a different line to troubleshoot your device, or send us a message on twitter @VZWSupport at your convenience. If you still need assistance with this service issue please follow me and send me a direct message including your full name as it appears on your account and your wireless number. I'll check the area for service alerts and follow up with you.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: iPhone 5 not making calls or texts

Member

On your iphone 5 go to: settings-messagin-send&recieve:  Make sure your number is listed in this format:

+1(603)555-1212

Next: go to the contact who is not getting your texts - delete the entire text thread between the two of you.

Lastly: then go that contacts page in your phone book and make sure their number is also listed as:

+1(603)555-1212

This worked for all four of the people who couldn't receive my text.  I don't know if it will work for international calls.

Verizon & apple support is usless

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