Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

how do i stop an upgrade that has been going on for over 24 hrs?

JOHBRY5
Member

My ios 10.1.1 has been stuck for over 24 hrs, drains my battery and limits function. How do I stop it?

Labels (1)
0 Likes

Re: how do i stop an upgrade that has been going on for over 24 hrs?

vzw_customer_support
Customer Support

Hello JOHBRY5,


We definitely want to get your iPhone 5 in perfect working order. Are you attempting to download the update using your WiFi or by having your phone connected to your computer? What exactly is your phone showing?


ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes

Re: how do i stop an upgrade that has been going on for over 24 hrs?

JOHBRY5
Member

I am updating using wifi. In "settings" uder iCloud Drive it says " Upgrading."

0 Likes

Re: how do i stop an upgrade that has been going on for over 24 hrs?

vzw_customer_support
Customer Support

Thank you. This may be connectivity trouble, JOHBRY5. In addition to restarting your home wifi router and mode, we suggest resesting the network settings as described here: https://support.apple.com/en-us/HT204051
 Let's us know how this works out.

DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes