Why can't I update my apps?

Midnite_1992
Member

My iPhone 5s won't let me update my games every time I try it says I need to view my billing in my settings I added my credit card an it keeps saying declined even tho I have money in my account someone please help I shouldn't be paying for free games an I should be able to update them

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Re: Help

Community Manager
Community Manager

Midnite_1992, you deserve to be able to update your phone. It seems that this is a common issue that can occur with iTunes/AppleID accounts from Apple. Apple’s suggestion is to try a different Apple ID on your phone for your apps http://apple.co/1pLbYP2


Another suggestion is to contact them directly, since this could be an issue with your account you have with them that only they can correct.


StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Help

Community Manager
Community Manager

Midnite_1992, you deserve to be able to update your phone. It seems that this is a common issue that can occur with iTunes/AppleID accounts from Apple. Apple’s suggestion is to try a different Apple ID on your phone for your apps http://apple.co/1pLbYP2


Another suggestion is to contact them directly, since this could be an issue with your account you have with them that only they can correct.


StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Help

47seijar
Sr. Member

Even for free games/apps, Apple requires a valid credit card on your account for access. Been that way for a long time.

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